Clerk III (Telephone Operator)

Application Deadline\: 16 September 2026

Date of Issue\: 2 September 2026

Vacancy Notification Circular No. NTWC-S2608008

Rank\:    Clerk III

Department/Hospital/Cluster\:    Administrative Services Department / Pok Oi Hospital / New Territories West Cluster (NTWC)

Pay\:    HK$17,611 to HK$27,413 (HGPS Point 2 to 9) per month including Monthly Allowance
Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

Perform duties of telephone operator and answer face-to-face enquiries. Duties include:

1.       Operate the hospital’s telephone system, paging and integrated communication systems.
2.       Answer and direct internal and external telephone calls to appropriate departments or extensions.
3.       Handle telephone and in-person enquiries from patients and the public.
4.       Provide assistance and helpdesk services to end-users.
5.       Relay critical and urgent messages to relevant hospital staff during contingency situations in an efficient and orderly manner.
6.       Support hospital-wide announcements according to established guidelines.
7.       Perform general clerical and administrative duties, including the collection, verification, and compilation of operational records.
8.       Perform 24-hour shift duties as an essential staff member, including overnight, holidays, during adverse weather, or extended hours based on operational needs.
9.       Perform other duties as assigned by supervisors.

Entry Requirements:

1.       (a)    Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.
          OR    
          (b)     5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:
                    -  Level 2 in English Language, Chinese Language and Mathematics; and
                    -  Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects; 
                       or equivalent.
2.       Ability to perform typing, word processing and/or Chinese word processing.

Preferable Attributes/Exposure:

1.      Good interpersonal and communication skills.
2.      Possession of 2 years’ experience in customer service or telephone agent field.
3.      Possession of good PC hardware/software testing and troubleshooting skills.
4       Fluency in Cantonese, English and Mandarin is an advantage.

Remarks :

1.      Please refer to https\://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.
2.      Serving Staff who have completed F.5/S.5 or equivalent and have 2 years’ clerical experience within HA may also be considered. 

Please submit application on-line on or before 16 September 2026.  For enquiries, please telephone 2401 4507.