Clerk III (Telephone Operator), General Administration Department

Application Deadline\: 14 August 2026

Date of Issue\: 31 July 2026

Post: Clerk III (Telephone Operator)

Rank: Clerk III

Hospital/ Department: Yan Chai Hospital / General Administration Department

Pay:

HK$17,611- HK$27,413 (HGPS Point 2 – 9) per month including Monthly Allowance

Up to 15% of total basic salary (after deducting the contribution of Mandatory Provident Fund by Hospital Authority) as end-of-contract gratuity may be offered to contract staff upon completion of the contract subject to satisfactory performance.

Key Responsibilities:

1.    To operate the hospital Private Automatic Branch Exchange (PABX) System and all related telecommunication systems.

2.    To answer internal and external telephone calls and enquiries from patients and / or the public; and convey to the appropriate personnel correctly and efficiently.

3.    To disseminate the important and urgent messages to an individual and / or a group of designated personnel through the telecommunication systems during the system migration, inter-departmental notification, civil disaster communication and urgent notification in all types of emergency situation in an efficient, correct and orderly manner.

4.    To work in 24-hour shift duties including overnight shift.

5.    To update and manage the call groups and the prepared messages, telephone directories and the corresponding communication parts of the departmental guidelines.

6.    To perform the clerical duties of Telephone Operator Office such as consolidating and compiling the data; and prepare the reports by using the general applications of Microsoft Office.

7.    To perform other duties assigned by the supervisors

 

Entry Requirements:

1. (a) Passes in 5 subjects in the Hong Kong Certificate of Education Examination including English Language (Syllabus B), Chinese Language and Mathematics, or equivalent.

OR

(b) 5 subjects in the Hong Kong Diploma of Secondary Education attaining the level specified below:

l  Level 2 in English Language, Chinese Language and Mathematics; and

l  Level 2 in New Senior Secondary subjects/ "Attained" in Applied Learning subjects/ Grade E in Other Language subjects; or equivalent.

2. Ability to perform typing, word processing and/or Chinese word processing.

Preferable Attributes/Exposure:

1.    Experience in telephone system operating, customer service/receptionist and shift duty is preferred.

2.    Knowledge of common office automation, PC applications, Microsoft Office (including Outlook, Word, Excel) and English & Chinese characters input.

3.    Cooperative, pleasant manner and good team-spirited in achieving the departmental objectives.

4.    Possessing a strong sense of responsibility, self-motivated, mature and working independently.

5.    Fluent verbal Cantonese and English; Putonghua speaking is an advantage.

Remark:

1. Please refer to https\://www.ha.org.hk/haho/ho/hrd_jv/NotestoApplicants.pdf for “Notes to Applicants”.

 2. Serving staff who have completed F.5/S.5 or equivalent and have 2 years' clerical experience within HA may also be considered.

Please submit application online on or before 14 August 2026. For enquiries, please telephone 2990 4172 / 2990 4178.