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Client Service Trainer, Private Banking

icon building Company : Dbs Bank
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Client Service Trainer, Private Banking

Key Responsibilities:

 

  • Assisting Client Service Management team in developing comprehensive training curriculum for ARMs across Onboarding, Investment, Cross Border, Service Administration, Retail, Digital support etc
  • Designing and delivering high-impact learning experiences to improve ARM effectiveness and confidence.
  • Drive and or provide inputs on relevant procedures with ARM touch-points
  • Conducting training sessions for technology rollouts, change in processes into practical learning experiences for ARMs.
  • Able to represent ARMs in various bank forums, be it Transformation, Control, Business Management etc
  • Coaching ARMs to ensure they have required expertise in KYC, banking products, regulatory requirements, risk practices, AI knowledge etc
  • Develop Client Service first mentality and foster a service-oriented mindset within the ARM team.
  • Ensuring ARMs are confidence in all bank’s operational processes and able to provide client with best in class servicing
  • Identifying skill gaps within the team and designing solutions to improve performance.
  • Contributing to the overall business priorities by identifying and delivering all relevant training needs, be it technical or non-technical

 

Qualifications:

  • Education: A Bachelor's degree in Business Studies, Finance, Economics, or a related discipline is typically required.
  • Experience:
    • Minimum of 3-5 years of relevant experience as an ARM in a private bank setting.
    • Experience in learning design, facilitation, coaching, or consulting is valuable for training-focused roles.
  • Licenses and Certifications: Relevant financial industry licenses (e.g., HKMA / SFC licenses, CACS Papers 1 and 2, CMFAS Modules) are preferred
  • Communication and Interpersonal Skills: Excellent communication (written and spoken), presentation, and interpersonal skills are essential for interacting with ARMs, RMs, clients, and internal stakeholders.
  • Leadership and Coaching: Ability to lead, mentor, coach, and motivate a team. Strong team spirit and a proactive approach.
  • Organizational and Time Management: Strong organizational skills, attention to detail, the ability to manage multiple priorities, and work under pressure.
  • Technical and Product Knowledge:
    • Good understanding of relevant products and services in Private Banking.
    • Basic knowledge of global financial markets and current developments.
    • Working knowledge of core banking systems (e.g. Avaloq) and Microsoft Office applications.
    • Strong knowledge of Private Bank’s regulatory framework
  • Risk and Compliance: High level of risk awareness and understanding of compliance requirements, including KYC and AML.
  • Analytical and Problem-Solving: Strong analytical and problem-solving skills to identify issues and propose effective solutions.
  • Client-Centricity: Highly service-oriented and passionate about client servicing, with the ability to maintain client/ internal stakeholder confidence.
  • Integrity: High level of integrity and ethical behavior.

 

Location:

The Center

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time
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