Customer Experience Training Manager, Asia Pacific

Summary

The Training and Customer Experience Manager is responsible for leading the AP virtual training team and driving synergy across external training initiatives regionally to ensure consistent, impactful, and high-quality training. Additionally, this position will oversee the development and maintenance of the Learning Management System (LMS) for external use.

What You'll Do

• Define, refine, and drive the AP training strategy and improvement programs to ensure our target customers receive adequate training to effectively promote and commission Belimo products and applications.


• Oversee the rollout and support of the training LMS for external users. Customize LMS features to meet local needs and coordinate administration to ensure data is well-organized and up-to-date.


• Collaborate with the global team to develop and localize courseware, ensuring that customers can easily access and utilize the training content.


• Work with the Product Management team to develop courseware specific to AP products and applications.


• Establish and manage an annual training schedule across the region, while also arranging ad hoc training sessions upon request. Training formats may include online, offline, classroom-based, or hybrid delivery methods.


• Collect trainer information and evaluate the performance of AP trainers (full-time and part-time). Leverage the virtual team to deliver impactful training in the region, and ensure trainers stay current through relevant follow-up training.


• Utilize the Customer Experience Centre in conjunction with training programs to provide trainees with hands-on experience.


• Identify and establish partnerships with external training providers to expand our reach and deliver training to a broader customer base in the market.

Who You Are

• Bachelor’s degree or above in Education, HVAC, Engineering, or a related discipline.


• Relevant training experience in product and application within a B2B environment in Asia Pacific.


• Experience coordinating with internal and external stakeholders in a multinational environment.


• Strong presentation and training delivery skills.


• Excellent analytical and project management skills.


• Very good command of written and spoken English and Chinese.


• Team player with critical thinking and problem-solving skills, combined with a growth mindset.


• Strong interpersonal and communication skills; knowledge of other Asian languages is an advantage.

Who We Are

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.