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Customer Relationship Manager

Job Description - Customer Relationship Manager


20/F, One Kowloon, 1 Wang Yuen Street, Kowloon Bay, Hong Kong


 


http://www.ricoh.com.hk


 


Ricoh Hong Kong Limited (RHK) is a leading information and communications technology (ICT) provider specializing in document consultancy and IT services. The company is a subsidiary of Ricoh Company Ltd headquartered in Japan. 


 


Established over 50 years, RHK provides professional consultancy, IT and document solutions to customers through a wide range of products including multifunction document systems, laser printers, projectors and unified communication systems. We are the No. 1 market leader in digital multifunction systems for 20 years in HK.


 


RHK is committed to create customer value by offering top quality professional services. This includes Managed Document Services, Production Printing, Document Process Outsourcing as well as Managed IT Services. Our aim is to help companies optimize resources, streamline business workflow and to improve office efficiency.


 


We are now inviting bright candidates to join our teams.


Responsibilities


  • Develop and manage relationship with key corporate customers

  • Maintain strong relationships to enhance customer loyalty and retention

  • Be the project manager for customer relationship activities ranging from contributing ideas, organization and follow-up in order to drive customers’ loyalty

  • Analyse short and long terms business needs of customers

  • Proactive provide solutions which fulfils the needs of customer to enhance customer experience

  • Organize and support customer events to deepen customer relationship

  • Prompt and effective handling customer enquiries, compliments, and complaints professionally and promptly

  • Review service performance regularly with customers and update them on company developments

  • Coordinate with internal departments to provide solutions supporting customer business growth

Requirements


  • University degree or equivalent, preferably in a commercial discipline

  • Minimum 2 year’s CRM experience preferable in the ICT industry

  • Customer-focused with good interpersonal and communication skills

  • Strong analytical skills, negotiation and presentation skills

  • Able to work independently and ability to multi-task

  • Proficient in MS Office & PowerBI

  • Excellent command of written and spoken English, Chinese and Mandarin


We offer 5-day work, attractive remuneration and benefits package to the right candidate.


 


Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to the Human Resources and Facilities Services, Ricoh Hong Kong Limited, by online application.


 


Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise. 


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About the Company

Ricoh

Ricoh improves workplaces using innovative technologies & services enabling individuals to work smarter.

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