Customer Service Officer

Principal Accountabilities

• Support Relationship Managers in delivering efficient and quality service to customers


• Act as major contact point with customers support functions to ensure smooth account operations 


• Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers

Skills Required

• Be customer focused and have strong interpersonal, communication and problem solving skills


• Have a good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System


• Have a good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential


• Fluent in spoken and written English with knowledge in Putonghua is an advantage 


• Proficient in using Outlook, Microsoft Word, Excel and PowerPoint