Customer Service Officer, Distribution Contact Centre

On the job you will: 

·         Handle enquiries and requests of on Individual Financial Products administration arising from agents.

·         Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

·         Provide support to management and recommend productivity/service improvements.

·         Ensure accuracy and compliance of all requests to be completed with good quality standards.

·         Support to management and recommend productivity/service improvements.

·         Support ad-hoc tasks to achieve desired results of business needs.
 

We are looking for someone with: 

·         3+ years of customer service experience preferred but not a must

·         HKDSE/HKCEE/ diploma qualification will be required

·         IIQE 1,3,5 will be preferred

·         Preferably worked previously in a call centre/ service centre environment

·         Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

·         Excellent telephone manner with good interpersonal skills

·         Mature and pleasant personality

·         Self-motivated and able to work independently

·         Excellent service attitude and able to follow through on commitments to customers

·         Adherence to quality standards

·         Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

·         Good communication skills in English and Chinese, both written and spoken