Customer Service Officer - Top FI Firm

Salary :

$22,000 - 282,000 monthly

Company : Michael Page

Job Type : Full Time

Hong Kong

Job Description - Customer Service Officer - Top FI Firm

International and dynamic working environment
Competitive packages and benefits

About Our Client

Our client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Customer Service Officer to join the contact centre team to handle inbound and outbound calls/ emails for the members and employers for a range of pension scheme related enquiries, complains, administration or general enquires. The team aims to meet and exceed the expectations for Customer Service with accurate, appropriate and timely responses.

Job Description

Responsible for providing excellent customer service via inbound and outbound calls/ emails as first point of contact for its members and employers for a range of pension scheme related enquiries/ complains/ administration/ general enquires
Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
Demonstrate subject matter expertise on pensions schemes/processes/procedure in ORSO/ MPF
Engage in team meetings to discuss and share ideas and celebrate achievement of team goals
Work with supervisor to improve personal capability, and increase skills via delegated responsibilities/projects

The Successful Applicant

Higher Diploma/ Bachelor's degree in relevant discipline
At least 1-2 years of working experience in customer service/ call centre service/ complain calls within FI/ banking industry
Strong knowledge in pension funds (ORSO/ MPF)
Strong customer service skills with a member experience focus
Ability to work under pressure and maintain set target levels
Highly proficient in MS Office
Strong interpersonal skills and strong communication skills in Cantonese and English

What's on Offer

International and dynamic working environment
Challenging and stimulating job tasks
Competitive packages and benefits
Medical benefits
18 days AL

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Customer Service Officer - Top FI Firm

Job Description - Customer Service Officer - Top FI Firm

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