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Customer Service Officer - Top FI Firm

salary Salary :

$22,000 - 282,000 monthly

icon building Company : Michael Page
icon briefcase Job Type : Full Time
icon geo-alt Hong Kong

Number of Applicants

 : 

000+

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Job Description - Customer Service Officer - Top FI Firm

  • International and dynamic working environment
  • Competitive packages and benefits
About Our Client

Our client is one of the global leading financial institutions that provides pension and market services solutions. They are looking for a Customer Service Officer to join the contact centre team to handle inbound and outbound calls/ emails for the members and employers for a range of pension scheme related enquiries, complains, administration or general enquires. The team aims to meet and exceed the expectations for Customer Service with accurate, appropriate and timely responses.

Job Description
  • Responsible for providing excellent customer service via inbound and outbound calls/ emails as first point of contact for its members and employers for a range of pension scheme related enquiries/ complains/ administration/ general enquires
  • Provide efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
  • Demonstrate subject matter expertise on pensions schemes/processes/procedure in ORSO/ MPF
  • Engage in team meetings to discuss and share ideas and celebrate achievement of team goals
  • Work with supervisor to improve personal capability, and increase skills via delegated responsibilities/projects
The Successful Applicant
  • Higher Diploma/ Bachelor's degree in relevant discipline
  • At least 1-2 years of working experience in customer service/ call centre service/ complain calls within FI/ banking industry
  • Strong knowledge in pension funds (ORSO/ MPF)
  • Strong customer service skills with a member experience focus
  • Ability to work under pressure and maintain set target levels
  • Highly proficient in MS Office
  • Strong interpersonal skills and strong communication skills in Cantonese and English
What's on Offer
  • International and dynamic working environment
  • Challenging and stimulating job tasks
  • Competitive packages and benefits
  • Medical benefits
  • 18 days AL
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