Our client is hiring a
Customer Service Manager
Based in Hong Kong
A fast-growing French manufacturer of perfume compositions, is looking for a Customer Service Manager for its Hong Kong subsidiary
Responsibilities:
⢠Input customersâ details and sales order in ERP system and generate relevant documents such as order acknowledgment (ARC), Packing List, invoices.
⢠Prepare necessary documents and coordinate with customers, sales and management team
⢠Follow up order processing and inform on a timely manner customer and Sales representative of the progress and expected delivery or shipment schedule.
⢠Collect all documents required by customer for every order shipped out and send them to customer on a timely manner. Inform customers and Sales Representative for any dispatch samples with tracking details and follow up good delivery with Courier Company if required.
⢠Follow up with Evaluation Dept. progress of briefs to duly inform Sales representative and their customers.
⢠Coordinate with Sales representative for payment collection from customers.
⢠Perform general administration duties such as answering incoming phone calls, receiving documents and parcels, sending out letters and others documents and parcels as requested by others departments.
Qualifications:
⢠You have at least 5 years of similar experience preferably within the manufacturing industry
⢠You have excellent communication skills
⢠Good command of English, Cantonese and mandarin
⢠Willing to travel occasionally to the subsidiaries
⢠Candidate with less experience will be considered as a Customer Service Officer
Kindly take note that only shortlisted candidates will be notified. We thank you for your understanding.
About Timeo-Performance
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