Customer Service Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Key Responsibilities 

• Provide professional quality customer services via handling inbound / outbound calls to merchants’ enquiries on credit card payment processing 

• Establish good relationship with merchants by provision of one-stop care services 

• Keeps up-to-date and self-equipped on required knowledge and skill sets proactively 

• Work with internal departments to seek best possible solutions for merchants 

• Carry out ad hoc assignments for call center operations 

Requirements 

• Form 7 graduates or above with minimum 1 year experience in customer service and / or call centre preferred 

• Ability to converse in English and Mandarin is essential as required to communicate with overseas banks and merchants 

• Excellent telephone etiquette with mature and pleasant attributes 

• Ability to maintain composure under pressure, patience and enjoy customer service 

• High energy level and self-motivated 

• Team player with strong work ethic 

• Able to perform shift duty on weekends / public holidays depending on work schedule 

• Work on shift basis including weekends and public holidays 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].