Database Intelligence Manager

Established in 1966, the Hong Kong Trade Development Council (HKTDC) is a statutory body that promotes, assists and develops Hong Kong’s trade, with the support of our 51 offices worldwide.

We help businesses large and small connect with growth and collaboration opportunities globally, while highlighting Hong Kong’s unique strengths and advantages and reinforcing its dual role as superconnector and super value-adder, linking China and the world.

We do so via our international trade fairs, industry conferences and industry missions, offering innovative offline-online event experiences. From embarking on missions to staging Hong Kong pavilions at leading mainland and overseas fairs as well as roadshows, our outreach also fosters opportunities and strengthens ties with the Chinese Mainland and our many international trading partners.

In a world marked by constant change, our programmes provide comprehensive tailor-made support to help businesses, in particular SMEs and start-ups, be future-ready and thrive. Complementing this, our research reports and digital news channels offer the latest market information to enable businesses to make informed business decisions and accelerate their expansion plans.

As we celebrate our 60th anniversary in 2026 and begin a new three-year business cycle, our mission remains as strong as ever to help Hong Kong thrive in trade and businesses succeed in the ever-changing landscape.

Responsibilities:

• Work in the Database Intelligence Department to support various HKTDC trade fairs & promotions on customer data processing and direct marketing campaign;
• Supervise the team in providing data services support to business departments in the areas of data capture into database (for both customer data & marketing prospects), use of data for direct marketing and keeping of supporting documents;
• Liaise with HKTDC’s Guangzhou Data Processing Centre and external service vendors on the requirements & service level on quality data collection & processing;
• Review the workflow on data capture and processing regularly under different data services support areas;
• Monitor the development of legislations relating to data privacy & anti-SPAM; define operational guidelines on data handling that uphold the security & quality of HKTDC’s proprietary database in compliance with the legislations;
• Provide advice, recommendations and training to business department users on data collection & use of data;
• Manage on-going database development/enhancement projects by coordinating internal and external parties, effective planning on system testing, monitoring and control of the projects;
• Provide other data support services to business departments, such as statistical reports for analysis purposes, etc.

Requirements:

• A university degree in Business, Marketing or Science or related disciplines;
• A minimum of 7 years’ solid experience in direct marketing campaign management, data management or business process re-engineering;
• Good interpersonal and problem-solving skills; proactive working attitude with analytical mindset and team spirit; 
• Good project planning and organization skills; Able to prioritize and handle multiple tasks;
• Strong business acumen to comprehend business needs in order to identify actionable recommendations;
• Understanding of B2B business will be an added advantage;
• Familiar with MS Excel and knowledge of other database software will be an asset;
• Good communication skills in both written and spoken English & Chinese;
• The incumbent will be required to work in HKTDC office in Tseung Kwan O Industrial Estate.

Remuneration and Benefits:

Salary will be commensurate with qualifications and experience. A competitive remuneration and benefits package, including annual leave, medical and dental benefits will be offered.

Application Procedure:

Interested candidates are invited to complete the application form on our website. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.