Director, Health Proposition

Director, Health Proposition

This is an exciting opportunity to help Manulife become the health partner of choice by redefining the next generation of customer-centric health insurance propositions.

This role will lead the end-to-end process from design to delivery of individual and group health propositions that are innovative, market-relevant, and aligned with evolving customer needs.

This role is a key contributor for driving health insurance growth through compelling product proposition. By working collaboratively across pricing, marketing, operations, distribution, and technology to ensure health propositions are seamlessly integrated, commercially sustainable, and market ready.

The successful candidate will support us shaping the future of health offerings, reimagine the customer journey, and unlock cross-sell opportunities across Manulife’s holistic insurance and wealth portfolio.

Position Responsibilities:

• Lead the ideation, development and implementation of new health proposition initiatives and enhancement projects for health insurance products.

• Collaborate with business partners and internal parties in planning, design, validation, development, implementation and post-launch monitoring of health propositions and health insurance products, ensure all related supports are delivered effectively and efficiently.

• Participate in health proposition development by crafting sales stories based on customer needs and collaborating with internal stakeholders on customer communications and sales support.

• Manage and communicate with key stakeholders including distribution channels and senior management on all key issues related to the initiatives in an effective manner.

• Work with both internal and external stakeholders to ensure technology infrastructure and operational processes are able to support successful launch and on-going monitoring of health proposition initiatives according to the agreed plan.

• Lead, motivate and develop team members and collaborate with other teams on joint initiatives.

• Support on-going health product initiatives such as regular product reviews, implementation of regulatory changes, sales and customer campaigns.

• Proactively monitor market development, conduct health insurance market intelligence study and update internal stakeholders and channels in a timely manner.

• Support ad-hoc projects and other duties as required.

Required Qualifications:

• At least 10 years of working experience and minimum 5 years of experience in health insurance product development or health proposition development.

• Strong project management and execution capabilities, excellent communication skills and ability to consider diverse perspectives.

• A good team player, mature and independent in handling issues with counterparts. 

• Experience in managing partnerships and integrating health services is highly desirable.

• Proficient MS application and Chinese input.

• Fluent in written and spoken English.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].