Director of Rooms

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Director of Rooms, you will be leading and driving the overall performance of the Rooms Division, ensuring operational excellence and exceptional guest experience.

Key Responsibilities

• Responsible for the proper, efficient and profitable functioning of the Front Office, Housekeeping, Service Centre/Telephone, Laundry Department, Business Centre, Gift Shop and Horizon Club, establishment of quality standards, maintenance of high staff performance and customer satisfaction.


• Work closely with Director of Operations in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure consistency, profitability, guest satisfaction and employee satisfaction in Rooms Division.


• Lead the Team to achieve business results and manage cost base in accordance with the annual Rooms budget and KPIs by monitoring and enhancing staff productivity; conducting cost-efficient measures by utilizing operating equipment and optimal manpower deployment and revenue improvement strategies in conjunction with Sales & Marketing Plan.


• Ensure that the operation within areas of responsibility complies with the SOP requirements and all staff are well trained and perform according to the SOP requirements and standards set by Shangri-La Group and the Hotel.


• Ensure the operation and the public areas comply with safety regulations in order to provide a safe and friendly environment for guests and staff by ensuring all staff follow safety work practices and constantly reviewing and improving work practices; regularly reviewing and inspecting facilities.


• Monitor the actual revenue performance against forecasted targets and implement corrective actions as needed.


• Monitor the market trend and offer suggestions to drive continuous improvement in all areas of Rooms operations.


• Perform any other duties and special projects as required by the senior management.

About You

• Higher Diploma or Degree holder in Hospitality Management.


• Minimum 10 years’ relevant working experience in a sizeable luxury Hotel with at least 3 years in similar capacity.


• Passion for customer service; clear focus on the customer needs and trends in order to meet customer satisfaction; and creativity and flair to exceed customer expectation.


• Proven record in managing Hotel projects; good knowledge of financial statement and experience in budgeting.


• Excellent leadership skills and mastery in delegating multiple tasks.


• Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded.


• Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure.

• Excellent command of English, Chinese would be a plus, and hands-on experience in MS Office applications.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.