Duty Manager - Front Office

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays


• Exceptional market leading benefits


• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles


• Collaborates with relevant departments to ensure all guests’ requirements are met 


• Handles guest comments effectively with protection of both the guest and the hotel’s interest


• Ensures the highest degree of guest satisfaction which is well reflected in Forbes,  LQA and The Peninsula Standard

General Requirements:

• Minimum 5 years' working  experience in the hospitality industry with at least 1 year at supervisory/management level


• Excellent communication skills with fluent spoken English and Chinese


• Superior guest resolution and problem solving abilities are required


• Hands-on experience with MS Office and Opera