Executive Assistant Lead / Secretary Lead - Financial Services

We are seeking an experienced and proactive Executive Assistant Lead to oversee the Executive Assistant (EA) pool while providing high-level administrative support to 1-2 senior executives. This role combines hands-on executive support with team leadership responsibilities, ensuring efficient operations, consistent service standards, and a collaborative working environment within the EA function.

Team Leadership & Management

• Lead and manage the EA/secretarial pool, including workload allocation, prioritisation, and coverage planning.
• Conduct regular performance check-ins and formal performance review processes (e.g. performance calibration / performance circle)
• Coach, mentor, and develop EA team members to enhance capability and career growth.
• Set and maintain service standards, ensuring high-quality and consistent executive support
• Address team challenges proactively, including conflict resolution and fostering a positive team culture

Executive Support

• Provide dedicated, high-quality support to 1-2 senior executives, including complex calendar management, meeting coordination, and travel arrangements
• Prepare reports, presentations, and correspondence with a high level of accuracy and professionalism
• Act as a trusted gatekeeper and liaison between executives and internal/external stakeholders
• Support confidential matters with discretion and sound judgement

Operational Excellence

• Streamline and enhance administrative processes, driving efficiency and best practices across the EA function
• Manage resource planning across the EA pool to ensure optimal support coverage during peak periods
• Support business events, leadership meetings, and key initiatives as required

Stakeholder Management

• Build strong working relationships with senior leaders, business stakeholders, and external partners
• Manage competing priorities and expectations with professionalism and diplomacy

Requirements

• Minimum 8-10 years of relevant experience, including experience supporting senior executives within financial services or a corporate environment
• Proven experience in leading or mentoring administrative teams or EA pools
• Strong experience in performance management processes, including conducting performance reviews/calibration discussions
• Demonstrated ability to manage and resolve conflicts effectively and constructively
• Exceptional organisational, communication, and interpersonal skills
• High level of discretion and professionalism when handling confidential information
• Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Word)

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV,

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.