Flexible Benefits Consultant

The Business

We deliver cost-effective benefits outsourcing, communicate the value of the employment “deal” with online total reward statements, integrate and automate talent management, and consult with HR to optimize service delivery.
We help companies save money and improve service delivery while freeing HR to make strategic contributions to the business. Our solutions integrate seamlessly, scale easily and have been proven time and again for hundreds of clients.
 

The Role
 

The role is for a Flexible Benefits Consultant in Benefits Technology and Operations team under Health & Benefits practice in Hong Kong.  You will be an integral part of the team to drive the execution on vision and strategy for Technology and Operations, supporting the expansion of Health and Benefits services in Hong Kong.

Performance Objectives:

Excellence

•    Act as local Benefits Technology Champion
•    Lead the flex consulting tasks of flexible benefits and/or flexible spending account, including but not limited to plan design advisory, cost projection, feasibility studies, price tags and points allocation review and recommendations
•    Lead client presentation on flexible benefits related agenda items
•    Day to day co-ordination for flexible benefits operations with account management team and flex administration team in Shenzhen
•    Client demo of systems 
•    Conduct UAT tests during system change or implementation  
•    Accountable for smooth implementation and perform implementation tasks such as reviewing of BRS, web content and PQC forms 
•    Support member communications including demos and virtual/onsite client helpdesk during open enrolment window
•    Coordinate internally to ensure required documentations are uploaded in client portal 
•    Produce member communication materials for flexible benefits programs
•    Produce reports and analysis as agreed with clients

Clients

•    Communicate effectively with clients and other H&B teams.
•    Attend client or prospect meetings as appropriate and present knowledgeable and professional image of Willis Towers Watson.
•    Ensure that clients’ business expectations are aligned with commitment at all times

Financial

•    Support Business Development team or account management team on pitching on new flexible benefits clients (including FSA only) 
•    Input and advise on pricing and potential implementation timeline

People

•    Work effectively within the team dynamic.
 

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The Requirements

•    3+ years in flexible benefits consulting or flexible benefits operational roles. 
•    5+ years in employee benefits related field. 
•    Good understanding on flexible benefits program and flexible spending account programs
•    Good understanding on insurance placement and terms and conditions 
•    Good understanding on benefits technology 
•    Strong written and oral communication skills in English. Proficiency in Chinese (both Cantonese, Mandarin) is preferred. 
•    Exceptional attention to details
•    Demonstrate strong logical sense
•    Demonstrate strong MS excel skills 
•    Demonstrate strong problem-solving skills 
•    Diligence in identifying, following up and resolving issues

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.
 

WTW in is an Equal Opportunity Employer