Global Technology Learning & Communication Specialist

Training and e-Learning Development and Delivery:

• Identify learning / training needs and create training needs analysis.
• Develop learning strategies and programs that align with business goal, learner needs and best practices according to instructional design and adult learning principles.
• Develop training curriculum, lesson plan, delivery plan and training schedules based on people’s roles.
• Design, develop, and deliver comprehensive training programs and bit-sized e-learning videos, simulations or short e-learning modules for technology projects and initiatives.
• Create engaging learning materials with high level of accuracy and appropriateness that cater to diverse learning styles, ensuring accessibility for all colleagues.
• Facilitate workshops and training sessions in both English and Chinese to enhance team skills and knowledge, e.g. New Productivity Tools in Microsoft Teams and SharePoint.
• Support all kinds of ERP program project phases’ activities including pre-implementation, train the trainer (TTT), end user training (EUT), Hypercare learning support and global communication.
• Able to create performance support tools material and new templates such as FAQ, Quick reference steps, business cases material.
• Engage and discuss with our business stakeholders to develop best practice sharing and system SOP.
• Provide 1 on 1 or small group coaching service to users during new product launch.
• Able to configure and utilise any learning management system (LMS) or any guided learning platform to upload and maintain learning repository, categorize material, update training records and advise automatic learning assignment rules.
• Recommend latest technology to improve workplace productivity and engagement.

Multi-Channel Communication:

• Plan and manage the design, content, and production of all communication materials.
• Develop clear and effective communications materials, including HTML newsletters, communication e-mails, stories, scripts, videos, PowerPoint presentations for communication portal and ERP microsite, according to the pre-defined multi-channel communication criteria.
• Plan, design, organize, keep track progress of communication timeline and scheduling.
• Make use of online graphics development platform e.g. Canva to create new fresh / re-create informative and engaging flyers, posters, banners, videos, graphics.
• Create and update digital content with creativity, grammar accuracy, use of language and tone of voice in our company communication portal as well as ERP program microsite in Microsoft SharePoint.
• Develop quick tips, learning guide related to stakeholder communication, tracking communication efforts between stakeholders for ERP transform program.
• Engage with our outsource or crowd-sourcing partners to develop engaging graphics, logos, banners, templates, monitor progress and ensure good quality to align with project needs.
• Coordinate with our internal sourcing team and design team to design, develop, source and deliver the project merchandises and gifts for ERP transform program.
• Assist to explore digital signage technology in the market and plan for future roadmap.
• Recommend latest technology to improve people communication and engagement

Stakeholder Engagement & Continuous Learning:

• Build and maintain strong relationships with key stakeholders, e.g. our business super users (process owners), power users (process experts), business process specialists (business analysts) and our solution / implementation partners (external consultants) and end-users to support learning and communication initiatives.
• Act as a liaison between technical teams and non-technical stakeholders to facilitate understanding and collaboration.
• Able to learn continuously new knowledge, steps and terminology related to new systems, platforms and tools, consolidate the new learning back to re-share with all colleagues and technology members in non-technical and engaging way.
• Collaborate with different teams to generate new ideas and strategies that result in positive messaging to the employees who will be using the latest technologies and processes being deployed. 
• Assist to coordinate events e.g. ERP transform program information session, townhall.
• Assist developing team building activities and employee engagement events with gamification approach.
• Assist to support all kinds of change management activities assigned by change manager.

Monitoring and Evaluation of Learning and Communication:

• Monitor and evaluate the effectiveness of learning programs against defined metrics, such as learning satisfaction, completion rates, knowledge retention and job performance.
• Assess the effectiveness of communication strategies through surveys and feedback.
• Analyse data to identify areas for improvement and make recommendation for future training and communication effort.
• Evaluate the same learning program can be launched globally in other regions considering different languages, user adoption capabilities and learning cultures.
• Prepare reports on training and communication outcomes for management review.
• Assist to evaluate the users’ system activities in new IT products and platforms to ensure the global new way of working is in-place in an effective and efficient manners.

Requirements:

Education and Experience (MUST HAVE)

• Bachelor’s degree in business communications, languages, education, instructional design & learning, technology, and/or relevant field.
• 3 to 5 years’ working experience in communication, training development with delivery or learning design. Experience gained from IT system learning, technology training and global IT communication a plus.
• Interested in and be able to engage people from different cultures and backgrounds.
• Experience creating, designing, and rolling out user adoption techniques for Microsoft Office 365 across an organisation.
• Experience and knowledge of training principles, methodologies, and tools.
• Good planning and organising skill. Able to deliver assigned tasks end to end as well as assume accountability.
• Effective writing skill in both English and Chinese for production of communication and training material.
• Strong interpersonal skills with the ability to work in a team and independently.
• Willingness to travel.
• Ability to manage multiple projects simultaneously.
• Able to adopt a flexible working hour arrangement to work with team members located in different time zones
• Familiar with managing external vendors.
• Good command of written and spoken English, Cantonese, Putonghua/Mandarin, French, Thai, or Indonesian Bahasa speaking and writing ability is an advantage.

Preferred Criteria (NICE TO HAVE)

• Demonstrated interest in exploring, understanding and teaching new AI tools is highly advantageous.
• Proven experience creating targeted content is advantageous.
• Experience in e-learning authoring, story-telling tools and AI text to speech platform such as Adobe Captivate, Articulate, iSpring, Prezi, Synthesia, etc.
• Use of graphics design tools such as Canva with basic graphics and video production concept
• Video content creation and editing experience highly regarded to engage the business internally.
• Experience with ERP and WMS in big scale of transformation such as Oracle, Infor, SAP and D365 will be an added value
• Knowledge of Gartner’s run, grow and transform model.
• Demonstrates a strong awareness of the uses of IT within the industry sector and specifically within competitive or associated organisations operating in the same market.
• Experienced in manufacturing or B2B industry is an absolute advantage.

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