Guest Experience Host

To provide high quality, courteous, efficient, and helpful service to our guests at all times. To ensure Health & Safety is our number one priority whilst ensuring that our guests have the most memorable experience in our attractions. Responsible to ensure that maximum sales are generated, cash is accurately managed, and cleanliness and merchandising are maximised.

Key Objectives

• Has excellent knowledge of the attraction and high-level understanding of all products sell in order to answer guests’ questions in detail;
• Interact with guests on a pro-active and spontaneous basis. Provide information as requested by guests;
• Ensure the delivery of excellent customer services at all times;
• Operate tills and follow cash handling procedures and maintain the security of cash and stock at all times. Accurate acceptance, recording, and safeguarding of admission and all other monies;
• To maintain good relationships with our guests (internal & external), i.e., be punctual for all shift duties to minimise the effects on other team members; provide assistance to other team members when necessary;
• Work as part of the Operations Team supporting other areas of the attraction as and when required to ensure a great guest experience;
• Live and breathe the Merlin Way displaying our company values at all times;
• Achieve targeted sales and hit rates of admission number at admission counter by pro-active up-selling skills;
• Achieve targeted sales and hit rates of admission number at lower Peak Tram station by pro-active up-selling skills.

• Passionate and experienced in a customer service role 
• Willing to seek out guest contact and displays enthusiasm and boundless amounts of fun energy
• Fun, dynamic, and friendly
• Confident speaking in Cantonese, English, and Putonghua
• Flexible and able to work on shifts

• Complimentary and unlimited access to Merlin attractions for you and loved ones
• Global ticket allowances for Merlin destinations
• Discounts on Merlin hotels, retail, and experiences
• Employee Assistance Program
• Paid annual and anniversary leave
• Comprehensive health and dental coverage
• Family medical coverage after one year of service