Head of Client Services & RFP, Alternative Assets, APAC

• Client Service Management - Institutional, Family Office & Wealth Management
• Relationship Management & Business Support on RFP

About Our Client

A global alternative investment firm offering diversified strategies across private equity, private credit, infrastructure, real estate, and hedge funds. The platform delivers institutional-grade solutions, leveraging deep sector expertise and integrated global resources to serve sophisticated investors seeking long-term value, differentiated alpha, and resilient multi-asset portfolio opportunities across market cycles.

Job Description

1. Client Service Management - Institutional, Family Office & Wealth Management

• Oversee end-to-end client servicing for all institutional clients, family offices, and Asia wealth management partners.
• Ensure timely, accurate, and high-quality delivery of client onboarding, reporting, due diligence, operational queries, and ongoing account support.
• Partner with investment, operations, legal, compliance, and distribution teams to address client requirements and enhance service delivery.
• Maintain a deep understanding of client mandates, investment strategies, operational preferences, and regulatory considerations.

2. Leadership of Asia Client Services Team

• Lead, mentor, and develop the Asia regional client services team, promoting a high-performance culture and operational excellence.
• Act as the primary escalation point for complex or sensitive client issues, ensuring prompt and effective resolution.
• Standardize service procedures, introduce best practices, and drive continuous process improvements across the region.
• Oversee resource allocation, workflow management, and service KPIs to ensure optimal team efficiency.

3. Relationship Management & Business Support

• Maintain strong, consultative relationships with institutional clients and wealth management partners across Asia.
• Collaborate closely with sales and distribution teams to support business growth, providing client insights and service expertise.
• Facilitate the distribution and servicing of commingled funds-including traditional long-only strategies and alternative asset classes (hedge funds, private markets, multi-asset solutions).
• Manage client review meetings, service-level discussions, and operational due diligence engagements.

The Successful Applicant

• 10+ years of client servicing experience in asset management field focusing on alternative assets.
• Strong understanding of traditional and alternative investment products and operational workflows.
• Proven experience leading teams and managing senior institutional relationships.
• Excellent communication, problem-solving, and stakeholder-management skills.
• Ability to navigate complex issues and drive solutions across cross-functional teams.

What's on Offer

Career progression in a global platform