Head, Shops

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

The Head of Local Shops will lead our Marketplace (Q- Commerce) operations for Hong Kong. This role is crucial in driving the operational excellence and strategic growth of our grocery and Q-Commerce offerings, ensuring we deliver exceptional customer experiences and achieve market leadership in a highly competitive landscape. As the Head of Local Shops, you will oversee end-to-end operations, including inventory management, logistics, in-store operations, and regional partnerships. The head will work closely with cross-functional teams, including marketing, commercial, product, technology, and finance, to optimize our operations and scale our services efficiently.



 

Main responsibilities:

• Strategic Leadership: Develop and execute the operational strategy for groceries and Q-Commerce aligned with global objectives. Lead the expansion and scaling of operations across the markets.
• Operational Excellence: Oversee and optimize the entire integrations, and inventory management, including in-store operations, POS/ERP integrations, content, and last-mile delivery, to ensure cost-efficiency, speed, and quality. Implement best practices and drive continuous improvement initiatives.
• Markets Improvements: Identify operations improvement opportunities in key markets, develop go-to-market strategies, and lead the launch of new products across the regions. Build and manage strategic relationships with the local stakeholders.
• Team Leadership: Lead, mentor, and develop a high-performing team of operations managers and professionals across multiple countries. Foster a culture of collaboration, accountability, and innovation.
• Performance Management: Monitor and analyze key performance indicators (KPIs) to ensure the success of regional operations. Drive data-driven decision-making and implement corrective actions to address performance gaps.
• Cross-functional collaboration: Work closely with the global product, technology, and operations teams to ensure operational alignment with product launches, campaigns, and customer experience initiatives.
• Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with local regulations. Advise and develop contingency plans to address potential disruptions.
  
   

Customer Experience: Ensure the highest customer satisfaction standards by delivering reliable, fast, and convenient grocery and Q-commerce services. Continuously seek feedback and innovate to enhance the customer journey.

Qualifications

• 10+ years of experience in operations management, focusing on groceries, retail, or e-commerce. Proven track record in scaling operations across multiple markets, particularly in APAC.
• Strong leadership skills with experience managing large, diverse teams across different regions. Ability to inspire and motivate teams to achieve ambitious goals.
• Exceptional analytical and problem-solving skills, with the ability to leverage data to drive decision-making and operational improvements.
• Familiarity with technology platforms and tools used in Qcommerce, such as inventory management software, retailers systems, and data analytics tools.
• Ability to think strategically and execute operational plans that align with business goals.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
• Ability to thrive in a fast-paced, dynamic environment with a strong sense of urgency and adaptability.

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.