ICT Manager

Glenealy School is looking for an innovative, creative and hands-on IT Manager who understands that digital technology is a powerful tool for learning.

At Glenealy, you won’t be tucked away in an office. You will be a visible and vital part of our learning community, collaborating with teachers to enhance their lessons, enabling students to become digitally literate, and ensuring that our digital environment supports our ideas and aspirations.

The IT Manager leads our technical team and collaborates with leadership to maintain a robust, secure infrastructure. By managing systems and delivering innovative solutions, this role ensures digital technology is seamlessly integrated into the school’s educational goals and daily learning experiences.

Responsibilities

Technology Infrastructure Management:

• Oversee the installation, distribution, configuration, and maintenance of the school's IT infrastructure, including hardware, software, and network systems

• Ensure that all systems are up-to-date, fully functional, and properly integrated to support various educational and administrative needs

• Collaborate with ESF colleagues, external vendors and service providers to troubleshoot and resolve technical issues promptly

Network and Security Management:

• Implement and maintain secure network systems, including firewalls, access controls, and intrusion detection systems, to protect sensitive data and ensure the privacy of students, staff, and stakeholders

• Develop and enforce ESF security policies and procedures to safeguard the school's digital assets from unauthorised access, viruses, and data breaches

• Conduct regular security audits and risk assessments to identify vulnerabilities and recommend appropriate measures for improvement

Software and Application Management:

• Oversee the procurement, installation, and maintenance of software applications required for educational and administrative purposes

• Collaborate with teachers and staff to identify software needs, provide training and support in the use of educational technology tools, and promote effective integration of technology in the curriculum

Data Management and Backup:

• Develop and implement data management policies and procedures, ensuring the integrity, accuracy, and availability of school data

• Regularly back up critical data and establish disaster recovery plans to minimise data loss and ensure business continuity in the event of system failures or emergencies

Technology Support and Training:

• Provide technical support to staff, teachers, and students in a timely and professional manner, troubleshooting hardware and software issues, and resolving technical problems efficiently

• Respond to IT inquiries and service requests, either in person, via email, or through a ticketing system, and ensure that all user support needs are addressed promptly and satisfactorily

• Actively support teachers and students in exploring technology solutions to enhance their work and learning experiences

• Collaborate with teachers to identify innovative ways to integrate technology into the curriculum and provide guidance on selecting appropriate digital resources

• Conduct training sessions and workshops for teachers and staff where necessary

• Assist teachers and students in troubleshooting technology-related issues, offering guidance and solutions to ensure a seamless learning and teaching environment

Technology Planning and Budgeting:

• Collaborate with school leadership to develop a strategic technology plan aligned with the school's goals and objectives

• Provide input for the annual IT budget, ensuring the efficient allocation of resources and the procurement of necessary equipment, software licenses, and services

Requirements

• A qualification in systems & communication engineering is desirable

• Experience of setting up, maintaining and developing existing and new systems

• Experience of working in an educational institution is highly desirable

• CISCO Certified preferred 

• Experience in supervising an ICT support team in order to provide good service to users

• Experience in creating customised solutions and applications for Data Tracking and management

• Web and app programming

• Ability to adapt to changing situations and to learn new skills is essential

• Ability to work harmoniously as part of the team is essential

• Ability to work and manage time effectively under pressure is essential

• A friendly, approachable manner in relation to staff & student users is essential

• Ability to communicate effectively in English is essential

• Ability to diagnose and solve ICT–related problems is essential

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

For enquiries, please contact Gloria So @ 25221919 or Email: [email protected]

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.  We strongly recommend early applications as we reserve the right to appoint candidates earlier than the closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer
 
The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.
 
Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.
 
ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

About Us

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.

There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools.
www.esf.edu.hk

About the Team

ESF Glenealy School is a community-based school. We are proud of the positive relationships that we build with students, their families and the wider community. Being a 2-form entry ESF primary school of 360 students, we are able to offer a personalised, inclusive and flexible approach to meeting the needs of our learners.
At Glenealy, highly skilled teachers ensure an education that is transformational. We develop caring and curious global citizens who make a positive difference. We provide meaningful and relevant experiences where learners develop skills, knowledge, understanding and attitudes for success in life. Our safe, nurturing environment values each learners’ voice and choice, fostering positive relationships in which learners flourish.
At Glenealy, our mission statement is to empower learners to flourish and make a positive difference. Our vision for every student is to be the best that they can be. We support and challenge students to ensure continual academic progress, personal growth and high standards.
An extensive co-curricular programme provides opportunities for students to participate in a range of arts, sports and special interest activities.

https://glenealy.esf.edu.hk