IT Network Support

The Company

Our client is a major player in global financial services with a robust Capital Markets infrastructure spanning Europe and Asia. The Hong Kong operations play a pivotal role in regional processing and reconciliation activities.

The Team

You will join a talented and collaborative IT operations team responsible for maintaining and optimizing enterprise-level communication systems. The culture values technical excellence, proactive problem-solving, and teamwork, creating a supportive environment for engineers looking to grow within network and voice infrastructure.

The Role & Responsibilities

• Provide day-to-day support and maintenance of voice infrastructure.
• Handle configuration, troubleshooting, and performance tuning of Cisco telephony and voice systems.
• Collaborate with network engineers to ensure seamless integration between voice and data networks.
• Participate in voice infrastructure upgrades, migrations, and implementation projects.
• Monitor system health, perform capacity planning, and ensure high availability and security across voice networks.
• Work closely with vendors and internal stakeholders to resolve incidents and deploy technical improvements.

The Requirements

• Degree holder in Computer Science or related field
• Minimum 2 years experience in enterprise voice system engineering or support.
• Strong hands-on knowledge of Cisco CUCM, Unity, UCCX, and other Cisco collaboration technologies.
• Good understanding of SIP, VoIP protocols, and network fundamentals (LAN/WAN, routing, switching).
• Cisco certification is a great advantage.
• Proven ability to troubleshoot complex voice or telecom issues in a production environment.
• Excellent communication and teamwork skills, with a proactive and analytical mindset.

The Contact

Interested candidates, please send your CV to [email protected].