Manager, Account Management

Company:

Mercer

Description:

Monitors the preparation, management, implementation and achievement of business plans and goals.

Helps maximize team and account profitability through the implementation of efficient and effective work practices, adequate client billing and sensible expense control.

Cultivates effective long term relationships with key client decision makers and frequently monitors political, management and other changes within client organizations to preserve and protect the Company's relationship with the client.

Possesses and applies a thorough understanding of the client's business, risk management and insurance needs to ensure that our services and programs continue to meet their difficult needs and expectations.

Leads, plans and implements clear and effective renewal and broking strategies, ensuring renewal performance meets set targets.

Engenders a positive and tenacious client retention and development focus amongst subordinates through regular communication of client status and retention issues.

Monitors the accuracy and performance of subordinates, taking necessary corrective action to ensure that performance and services continue to meet client and Company expectations.

Maintains an active and direct involvement in all claim related matters, ensuring that proper claims management strategies are developed and implemented on all complex/large claims and assists in the negotiation of equitable claim settlements on behalf of clients.

Recognizes and capitalizes upon revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources in line with budget targets.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.