Manager, Customer Information Maintenance

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Main Responsibilities

• Lead daily operations for credit card application intake, verification, approval routing and fraud detection via document checking to ensure accuracy and turnaround time targets
• Ensure full adherence to HKMA, AML/CFT, and internal credit policies
• Supervise, coach, and develop a team (including driving performance and staff engagement)
• Identify workflow gaps, implement automation opportunities, and enhance straight-through processing
• Monitor KPIs, turnaround times and error rates
• Strengthen controls, conduct periodic reviews, and manage audit requirements

Incumbent Requirements

• University degree or equivalent
• Minimum 3 years in credit card operations, account opening or retail banking operations
• Strong understanding of banking operation
• Proven ability to lead teams, manage workload distribution, and drive continuous improvement

(Candidate with less experience will be considered as Assistant Manager)

Please note that only shortlisted candidates will be notified.