Manager, Ticketing

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• leading, coaching and managing the Ticketing Team, including staffing, rostering, training, and performance management;

• overseeing the day‑to‑day operations of the ticketing system, ensuring system stability, performance, and data accuracy across all events and venues;

• overseeing ticketing support for internal stakeholders and external hirers, ensuring that the Ticketing Team provides effective onboarding, contract compliance, and ongoing client service throughout the event lifecycle;

• overseeing end‑to‑end ticketing setup, including event configuration, pricing rules, allocations, pre‑sales and on‑sales; and ensure accurate and timely sales channel operations and consistent information across all customer touchpoints;

• ensuring frontline ticketing staff are trained to deliver professional and courteous service to diverse audiences; and maintain service standards for ticketing outlets and contact channels;

• maintaining standard operating procedures for sales, refunds, exchanges, complimentary tickets, and contingency handling;

• overseeing preparation of sales, settlement and reconciliation reports for internal events and external hirers, ensuring alignment with Finance requirements and timely payouts;

• overseeing incident and complaint handling related to ticketing, analysing root causes and implementing corrective and preventive measures;

• acting as the primary point of contact for third-party ticket distribution channels, particularly focusing on the daily operation, communication and contract compliance; and

• performing any other duties from time to time as reasonably assigned by the Authority.

You should:

• possess a recognised university degree in Marketing, Event Management, E-Commerce or related disciplines;

• have at least 7-10 years of relevant experience in ticketing operation, event ticketing, digital commerce, venue management, or related commercial functions, with minimum 3-5 years in a supervisory or managerial role;

• have proven experience with enterprise‑level event ticketing systems;

• have high level of attention to detail, with strong organisational and time‑management skills to handle concurrent events and deadlines;

• have customer‑oriented mindset with the ability to balance audience needs, commercial objectives and governance requirements;

• be resilient, adaptable and comfortable working in a dynamic environment aligned to event schedules; and

• have excellent communication and interpersonal skills in Cantonese and English; proficiency in Putonghua is an advantage.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact: