What you'll do
- Build automations for internal business processes using low-code platforms, scripts, APIs, AI tools, and productivity software.
- Develop workflows for approvals, notifications, data collection, reporting, document generation, task tracking, and knowledge management.
- Integrate tools such as Google Workspace, email, databases, forms, dashboards, and internal systems.
- Use AI technologies to automate document summarization, data extraction, classification, content generation, search, and workflow assistance.
- Create and maintain scripts, connectors, templates, prompts, and reusable automation components.
- Support testing, troubleshooting, monitoring, and enhancement of deployed automations.
- Document solution design, user instructions, technical configuration, limitations, and maintenance requirements.
- Work with IT and InfoSec to follow standards for authentication, access control, data handling, logging, and approval.
- Help business users understand how to use automation tools effectively.
- Continuously identify improvement opportunities in existing workflows.
What you'll need
- 2+ years of experience in automation development, scripting, productivity tooling, systems integration, IT support engineering, business applications, or related roles.
- Hands-on experience with at least one scripting or automation technology, such as Python, JavaScript, Google Apps Script, Zapier, Make or similar.
- Familiarity with APIs, webhooks, data formats, forms, spreadsheets, databases, and workflow logic.
- Experience with productivity platforms such as Google Workspace, Lark or similar tools
- Ability to troubleshoot technical issues and communicate clearly with business users.
- Strong documentation discipline.
- Experience using generative AI tools or APIs to build workplace productivity solutions.
- Experience with prompt design, document processing, chatbot workflows, or knowledge base automation.
- Basic SQL or data analysis experience.
- Experience with dashboards or reporting tools.
- Familiarity with security basics, including permissions, secrets management, data privacy, and audit logs.
- Experience supporting regional or cross-functional business users.