Officer, Cards Operations

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

China Hong Kong

Job Responsibilities:

• Process application form / perform account creation and maintenance process / handle GL reconciliation and settlement of ATM, Visa, MasterCard and UPI products properly and timely
• Input / Check financial transactions / redemption requests / dispute cases accurate and timely
• Complete the tasks within SLA
• Prepare internal and external reports precisely and timely
• Contribute ideas to maximize the system automation and minimize manual handling
• Participate in procedure review to streamline day-to-day operation process
• Participate in various UAT for marketing programs and system enhancements
• Handle ad-hoc tasks including outdoor activities as assigned by supervisor

Requirements:

• Secondary education or above
• Preferably with at least 1 year of working experience in banking industry
• Basic knowledge in ATM card, credit card and unsecured loan products  
• Proficient in MS Office
• Prudent and attentive to details
• Good command of written and spoken English and Chinese