Operations Manager - Broker Administration

Company:

Mercer

Description:

We are seeking a talented individual to join our Operation Services team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Lead Broker Admin team to deliver efficient and cost effective operations and support HK broker clients, provide high level service standards to our customers and control operational and compliance risks. Provides foreign group insurance and broking knowledge training to the team to ensure the team can provide day-to-day admin services and admin guidance to our clients.
• Setting up the services goal of broker admin team, supervise and review work of supervisor/team members in daily operations and coaching supervisor/team members can achieve their personal goal of the year.
• Reviewing and optimizing current process and procedure of broker admin team to ensure operations can be more efficient and more accuracy. Works with internal party (e.g. Business Solution Team, Sales Team, Finance Team) to ensure revenue can be well recognized and adjust admin procedure to meet business requirement if needed.
• Monitor Broker Admin operations dashboard measures to proactively identify impacts. Also to identify, plan, and manage process improvement projects to create year-over-year efficiencies in operations.
• Work with consultants/finance team/management team/ Insurer company for billing/commission issue, including aging invoice, AR payment, etc..
• Handle client’s feedback and complaints independently with resolution and proactively follow up with related parties for services enhancement.

What you need to have:

• University degree or above, preferably majoring in HR, Insurance or English.
• 5+ years of operations experience in the area of employee benefits, insurance, or outsourcing services.
• Self-motivated and able to work independently.
• Ability to prioritize, meet tight deadlines, and handle multiple tasks in a demanding work environment.
• Strong attention to details and accuracy.
• Strong customer service skills.
• Excellent skills in EXCEL is an added advantage.
• Fluent in written and spoken English, Mandarin and Cantonese.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.