Payment Service Assistant Manager

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Payment Service Manager with the resources to solve critical problems for the future of our business, which is why we need you. 

Position Responsibilities:

• Serve as the primary contact and provide comprehensive end-to-end support to internal and external partners
• Assist agents and internal staffs by offering guidance on payment procedures and requirements, resolving issues or incomplete items during processing, securing special approvals for legitimate requests, and expediting the processing and closure of all payment-related support tasks.
• Manage escalation cases and deliver client-centric solutions.
• Participate in service improvement initiatives and other ad hoc projects as needed.
• Constant monitoring and timely reconciliation on payment accounts
• Oversight and ensure payment compliance to AML Guidelines and Procedure

Required Qualifications:

• Bachelor's Degree, preferably in a business-related field.
• At least 6 years of experience in the insurance or banking industry.
• Decisive, with the ability to work independently and demonstrated capability to prioritize and manage time effectively in a multi-tasking environment.
• Ability to maintain and build relationships with distribution and internal parties.
• Strong communication and presentation skills.
• Fluent in Cantonese, Mandarin, and English.
• High proficiency in reading and writing English and Chinese.
• Strong sense of ownership and attention to detail.
• Customer-oriented service approach.
• Proficient in PC skills, including MS Word, Excel, and PowerPoint.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].