Personal Banking Executive (Business Relationship), Premier - Contact Centre and Remote Channel

GCB 7

Some careers open more doors than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Personal Banking Executive (Business Relationship), Premier Relationship - Contact Centre and Remote Channel.

Principal Responsibilities

• Proactively perform outbound warm calls to selected customers and handle inbound calls as and when required
• Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
• Provide comprehensive and professional banking services, ensuring compliance with regulatory requirements and Quality Assurance standards
• Support the Bank's initiatives as and when necessary

Qualifications

• Higher Diploma or above
• Ability to provide excellent customer service over the phone and be a good problem solver
• Good verbal communications skills in Cantonese, English and Mandarin
• Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week
• No banking experience is required as training will be provided
• Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3) , will be considered for a Senior Wealth & Personal Banking Executive role

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You'll achieve more at HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited