Provider Coordinator

Job Description:

Provider Coordinator

Location: Hong Kong

Permanent

Full time

Hybrid working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
 
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you’ll help us make health happen

• To manage claim reconciliations in the region and share the investigated reports with clear explanation of Bupa Global Decisions with Network Managers for any negotiations taken forward with the provider.
• To investigate statements of outstanding accounts from participating providers with the provider services teams.
• Updating the network list monthly to be shared with the internal stakeholders.
• To handle complaints received from client managers/ members/ Customer Services team/ Provider Mailbox and coordinate internally with stakeholders and Network Managers for resolutions and update the complaints tracker.
• Work positively in association with internal stakeholders, especially in Healthcare Services, Claims and Bupa Global.
• Set expectations with providers on incoming queries on reconciliation and turnaround times.

Key Skills/Qualifications needed for this role:

• Bachelor’s degree or above in healthcare or related discipline
• Background in the global/ local health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, hospital or clinic, Commercial or Investment Banking and Wealth Management.
• Previous experience of a complex and multi skilled customer facing roles within a contact centre setting
• A track record of achieving and exceeding productivity and quality targets
• Excellent communication, organisational and analytical skills
• Fluent in English, Cantonese, and English
• Advanced knowledge with MS offices

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. 

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