Receptionist (8-month contract)

The Role

The Receptionist represents Christie’s to clients and the general public. She/he will be the first point of contact for our company, providing exceptional customer service to clients, visitors, and employees at our 3/F Christie’s counter. This role involves managing the 3/F counter, handling administrative tasks and ensuring the smooth operation of daily activities.

Specific duties & responsibilities will include but are not limited to

•                Handle general client (internal and external) enquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but not limited to, view/auction information, condition, report assistance, sale results, Christie’s.com, Christie’s LIVE, Online Auctions, and any bidding and account-related matters. 

•                Provide general information on Christie’s to the public, including information on forthcoming sales and auction house procedures.

•                Assist in gathering and recording Client Comments and survey responses.

•                Liaise with back-office staff on client visits to ensure comfortable meeting place is available upon their arrivals.

•                Provide onsite support at Hong Kong Sales and other special events as requested.

The Candidate

•                Worked experience in client service preferred

•                Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards

•                Ability to work with clients in person and remotely

•                Ability to work well as a team and promote team effectiveness

•                Ability to multi-task, prioritize, and follow up promptly

•                Willingness to accept assignments with positive attitude

•                Desire to learn and take on new challenges with positive attitude

•                Excellent verbal and written communication skills

•                Commitment to regular and punctual attendance

•                Flexible working hours when required, including evening and weekend sale coverage

•                Excellent general IT skills and ability to learn all Christie’s systems

•                Fluency in Cantonese, Mandarin and English

Salary Offered

HKD 19,000 per month