Resource Manager (Talent Delivery Services Consultancy - MNC)

• A Global MNC with over 100 offices worldwide and diverse culture
• Personalized training to launch your career in IT staffing consultancy
• Partnering with multinational clients

About Us:
TEKsystems is a leading global provider of IT staffing, talent management, and IT services. With over 40 years of experience, TEKsystems has established itself as a trusted partner for organizations seeking top talent and innovative solutions in the technology industry. Every year, we deploy over 80,000 IT professionals globally at 6,000 client sites across Asia Pacific, Europe, and North America.
*TEKsystems is one of the brands of Allegis Group*
Are you a proactive, solution orientated person that loves working with multi-national companies? Do you enjoy engaging and communicating with people? Are you a problem solver who loves multi-tasking? If this sounds like you, TEKsystems are rapidly expanding their team to support their clients with engagements across Financial Services, Luxury Retail and Consumer Products, Travel and Transport and Telecommunications industries.
Key Responsibilities:

• Manage allocation of consultants across clients' projects to ensure optimal utilization and alignment with client needs.
• Work closely with our sales teams to ensure engagement success
• Partnering daily with onsite consultant resources to ensure engagement success, driving consultant engagement and improving retention rates
• Engage directly with end clients to support managed services engagements from engagement go-live to close-out
• Establish and maintain strong relationships with clients and stakeholders demonstrating diplomacy and assertiveness
• Track and report utilization metrics, pipeline status, and resourcing gaps to clients.
• Resolve conflicts in resource allocation and manage competing priorities in a fast-paced environment.
• Build strong relationships with stakeholders and maintain clear communication on staffing decisions.
• Navigate SOW/contractual obligations and managed services
• Analyze information and produce concise MI reports for internal and external stakeholders

Essential Requirements:

• Experience in resource management, workforce planning, or project coordination.
• Strong organizational and analytical skills; ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Proven ability to build relationships under challenging circumstances
• Adaptability and solution orientated mindset
• Excellent written communication skills, evidenced by client-facing documentation
• Experience in managing project budget reports and financials
• Ability to work independently and take initiative

Desirable Skills:

• 3-5 years of experience in Project Management/ PMO/ Business Analysis/ Customer Success/ Account Management/ Recruitment/ Human resources
• Basic understanding of IT projects and project management
• Background in a supplier or end-client PMO as a coordinator/analyst
• Experience managing resource performance and feedback

What We Offer:

• Clear career progression within a growing organization
• Engage at all levels of an organization
• Partnering with multinational companies
• Opportunities to upskill in SDLC and IT project-specific skills

Previous Roles to Consider:

• Resource Coordinator/Manager at a staffing/services/consulting company
• Recruitment Consultant
• Service Delivery Manager
• Customer Success Manager
• Project Manager
• PMO Analyst
• Project Coordinator
• Personal Development/Talent Development Manager
• Business Analyst

To apply, please send your resume to Dorothy Choi (Talent Acquisition Specialist) at [email protected] .