Section Head, Telemarketing - Unsecured Lending Business

About Dah Sing Group
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose:

You are responsible for managing the Telemarketing section on Unsecured Lending business in Direct Channels Department and organizing various telemarketing programs for business revenue generation via in-house or outsource capacity.

Main Responsibilities:

• Manage Telemarketing team aiming to generate new business and revenue for the bank through inbound and outbound activity.
• Extend the management capacity to outsource vendors in order to optimize the sales capability.
• Set objective to Telesales staff and monitor the sales performance to improve achievement.
• Motivate and coach the team to over achieve the targets and enhance the team's productivity and efficiency.
• Mobilise and manage the resources flexibly and effectively to maximize the output of various assigned campaign or program.
• Lead the loan processing team to optimize the loan fulfillment output for all telemarketing function capability.
• Strengthen training in telemarketing techniques and selling skills to sustain optimum results and maintain the image of professionalism.
• Conduct performance review regularly and steer to the correct direction to accomplish the missions.
• Comply with internal guideline, legal and regulatory requirements related to telemarketing team.
• Support Direct Channels' projects.

Incumbent Requirements:

• University degree holder with minimum 8 years' experience in Telesales or lower academic qualification with substantial years of relevant experience.
• Strong sales management skill and sales culture.
• Experience in managing external vendor.
• Good in sales motivation and people management skills.
• Good command of written English and Chinese, fluent in speaking English and Chinese.

Please note that only shortlisted candidates will be notified.