Senior Manager/Manager, Shangri-La Circle (Strategy & Transformation)

Shangri-La International Hotel Management Ltd.

About Us Find Your Shangri-La in Shangri-La.  Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About The Role

The Senior Manager/Manager, Strategy and Transformation will play a central role in driving enterprise-level strategic programs and transformation initiatives for Shangri-La Circle. This role sits at the intersection of strategy, PMO, and execution, ensuring that key priorities are clearly defined, rigorously governed, and effectively delivered across markets and functions.

You will help translate strategy into action—building structured plans, driving cross-functional alignment, and ensuring disciplined execution of initiatives that enhance member value proposition, commercial performance, and ecosystem growth.   This role is ideal for someone with a consulting, strategy, or transformation background, who is equally comfortable with big-picture thinking and hands-on delivery

Key Responsibilities

1. Strategy Execution & Transformation Delivery

• Translate Shangri-La Circle’s strategic priorities into clear, actionable programs and transformation roadmaps.


• Drive execution of key initiatives across loyalty, partnerships, digital, and customer experience.


• Ensure alignment between strategic objectives, business outcomes, and implementation plans.


• Support leadership in prioritization, trade-offs, and sequencing of initiatives.

2. PMO & Governance

• Establish and run PMO frameworks, governance cadence, and tracking mechanisms for strategic initiatives.


• Develop and manage integrated workplans, milestones, dependencies, and risk registers.


• Lead regular steering committees, progress reviews, and executive updates.


• Ensure transparency, accountability, and timely escalation of risks/issues.

3. Cross-Functional Program Management

• Serve as a central coordinator across functions (Commercial, Digital, IT, Finance, Operations, Brand, Hotels).


• Drive alignment across regional and property-level stakeholders.


• Manage interdependencies across initiatives to ensure cohesive delivery and minimal duplication.


• Facilitate decision-making and resolve cross-functional bottlenecks.

4. Strategic Analysis & Decision Support

• Structure and deliver data-driven analyses, business cases, and recommendations to support key decisions.


• Track initiative impact across commercial, customer, and operational KPIs.


• Support leadership with scenario planning, performance reviews, and strategic insights.


• Build executive-ready materials for senior leadership and board-level discussions.

5. Transformation & Change Management

• Support organizational transformation through clear communication, stakeholder engagement, and change planning.


• Drive adoption of new processes, tools, and program enhancements across regions and hotels.


• Identify capability gaps and support initiatives to build organizational readiness.


• Track realization of benefits and ensure initiatives deliver intended outcomes.

About You

• Bachelor’s degree in Business, Economics, Engineering, or related field (MBA preferred).


• 5–8 years of experience in strategy consulting, transformation, PMO, or corporate strategy roles.


• Proven experience managing complex, cross-functional programs in a matrix organization.


• Experience in hospitality, loyalty programs, travel, financial services, or digital ecosystems is an advantage.


• Strong analytical skills, with experience in business case development and performance tracking.


• Demonstrated ability to drive execution and influence senior stakeholders.

Why Join Us 

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (Click here to learn more about our Data Protection statements.)

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.