Senior Student Housing Officer, Office of Student Affairs

OFFICE OF STUDENT AFFAIRS

STUDENT ACCOMMODATION SECTION

Senior Student Housing Officer (26270116)

The Office of Student Affairs invites applications for the post of Senior Student Housing Officer in the Student Accommodation Section, which manages around 3,700 on-campus residential places and provides comprehensive residential education in the context of whole-person development to students.

The appointee is expected to possess a strong sense of responsibility, excellent organisational skills, and a service-oriented mindset. The successful candidate will support the operational management of student hostels and accommodation facilities, ensuring the effective delivery of residence services and the provision of a safe, supportive, and conducive living-learning environment for student residents.

Responsibilities:

• Assume a leading role in the daily operation and administration of student hostels and accommodation facilities, ensuring the provision of efficient and high-quality residence services;


• Lead and supervise a frontline team, also oversee counter services, ensuring enquiries, requests, complaints, and accommodation-related matters are handled in a professional and timely manner;


• Liaise with internal departments, service contractors, and various parties on hostel operations and facilities management, and monitor contractor performance to ensure service quality;


• Support the implementation of new policies and procedures, exercise sound judgement in handling incidents, emergencies, investigations, and disciplinary cases in accordance with the established policies and procedures;


• Maintain accurate records and prepare operational reports, statistics, and management information to support service enhancement and operational review;


• Provide support to the University-arranged accommodation facilities as required; and


• Perform any other duties as assigned by the supervisor.

Requirements:

• A recognised tertiary qualification or above;


• At least 5 years of relevant work experience, preferably gained in student accommodation, housing operations, property management, hospitality management, tertiary education institutions, or a comparable environment;


• Demonstrated supervisory experience, with the ability to lead teams, coordinate multiple stakeholders, and oversee outsourced service providers.


• Excellent interpersonal, communication, organisational, and problem-solving skills;


• An excellent command of written and spoken English and Chinese, including Cantonese and Putonghua;


• The ability to work independently, manage multiple tasks, strong sense of responsibility and perform effectively under pressure;


• Proficiency in common computer applications; knowledge of accommodation management systems or other information systems will be an advantage; and


• Willingness and flexibility to work outside normal office hours when required; and


• Applicants with less relevant experience may be considered for appointment as Student Housing Officer. 

Shortlisted candidates will be invited to attend a written test.

The initial appointment will be made on a two‑year fixed‑term contract. Reappointment thereafter will be subject to mutual agreement and satisfactory performance.

Salary will be commensurate with qualifications and experience.

Application Procedure:

Applicants are invited to submit their applications at the HKBU e-Recruitment System.  Those who are not invited for interview 8 weeks after the closing date may consider their applications unsuccessful.  Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.

The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.

Closing Date: 16 September 2026