Sr Tech Supp Professional

Key accountability:
 

• Directly liaise with customers and business users to analyze requirements for solutions and technology in a manner that promotes customer satisfaction 
• Provide ongoing ICT support, such as IT network and system, for the operations team to align with strategic objectives for digital transformation and ensure seamless technology integration 
• Share ICT trends and industry best practices with other professionals and customers to promote continuous improvement 
• Lead the planning and execution of Connected Service projects, ensuring alignment with strategic objectives and customer requirements
• Investigate and analyze on building trend data, identify issues, and work to provide solutions for our customers’ challenges using Connected Services, such as Forge, BPS, and other relevant technologies.
• Deliver proactive and measurable outcomes for our customers by focusing on performance enhancement and customer engagement through Connected Services.
• Adapt to flexible task scheduling and conduct daily reviews of customer sites to ensure effective service delivery and satisfaction

Requirements:

• Solid hands-on experience in IT systems and networking, including support and troubleshooting with a Microsoft server environment, TCP/IP networking, hands-on switch and firewall configuration, and cloud applications connections
• Understanding of cybersecurity risks and their mitigation strategies
• Knowledge of IT service management methodologies (such as ITIL) and relevant processes 
• Basic understanding of Internet of Things (IoT), Big Data, cloud technology, and mobile applications
• Familiarity with Building Management Systems (BMS) is preferred
• Ability to support project scope of work and conduct capacity planning 
• Effective communication skills and the ability to understand and convey information clearly
• Fluent in English, Mandarin, and Cantonese is required

Qualifications:

• Bachelor Degree or above in Business or Information Technology, or Computer Science or related discipline
• Minimum of 5 years’ experience in project management, recommended in network infrastructure, system and network administration or IT security management