System Support Specialist

• Provide daily users support related to HRMS and related applications
  


• Provide first level customer service to corporate clients via telephone and emails;
  


• Provide technical support , trouble-shooting and administration of software system;
  


• Manage issue logs with maintenance report;
  


• Conduct software testing for system/ program update;
  


• Maintain targeted service level and response time;
  


• Conduct admin/user training of Systems, etc.
  

Requirements

• Diploma or above in Information Technology, Computer Science or related disciplines
  


• Hands-on experience SQL or HRMS is an advantage
  


• Good presentation and communication skills
  


• Good command of spoken and written English and Chinese
  


• Fresh graduates will also be considered
  


• More than 2 years of working experience on system support will be considered as System Support Specialist