Voice Engineer

Company : Teksystems Hong Kong

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - Voice Engineer

Fintech
Innovative project
Leading digital transformation project

About the Role We are looking for a Senior Voice Infrastructure Engineer to join a dynamic global team supporting critical voice systems within a fast-paced financial services environment.
This is a hands-on role where you will act as a Level 3 escalation point, lead infrastructure upgrades, and play a key role in delivering voice solutions across regional and global offices.
Key Responsibilities

Provide Level 3 support for enterprise voice infrastructure, working closely with offshore support teams
Oversee outsourced voice operations and ensure high standards of delivery and quality
Lead and contribute to key voice infrastructure projects, including:
- Cisco Call Manager (CUCM) upgrades
- Voice recording platform upgrades (compliance-driven)
- Migration from ISDN/PRI to SIP telephony
- Office build, relocation, and expansion projects (APAC / global)
Support regional expansion initiatives, including new office setups
Collaborate with cross-functional teams (Infrastructure, Compliance, Trading)
Troubleshoot and resolve complex voice issues across distributed environments

Technical Environment

Cisco Unified Communications Manager (CUCM)
UCCX / Contact Centre solutions
Trading voice platforms (BT Trading / turret systems)
Voice recording systems (Verint / NICE)
Enterprise telephony protocols (SIP, PSTN)

Requirements

7+ years' experience in voice engineering within banking or financial services
Strong hands-on expertise with Cisco CUCM (Call Manager)
Proven experience providing Level 3 / 3rd line support
Solid knowledge of:
- SIP / PSTN / telephony protocols
- Voice infrastructure upgrades and migrations
Experience working with outsourced vendors (e.g., BT)
Fluent in English and Cantonese (essential)

Preferred Skills

Mandarin language capability
Experience with UCCX (Contact Centre)
Exposure to voice recording platforms (Verint / NICE) and regulatory compliance
Knowledge of trading turret systems (e.g., BT Trading)
Experience with voice transcription or analytics platforms

Why Join

Work on business-critical global voice infrastructure
Be part of large-scale transformation projects
Collaborate with international teams across APAC, Europe, and beyond
Opportunity to influence modernisation of enterprise telephony

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Voice Engineer

Job Description - Voice Engineer

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