WeLab Bank - Wealth Customer Ambassador

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.  

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! 

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. 

Join us to build a better financial future for everyone! 

About you:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment


• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet


• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)


• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.


• You are humble and prioritize the success of the team over your own with an eagerness to help those around you


• You don't shy away from challenges and have the ability to bounce back from setbacks

 What you’ll do and what success looks like in this role:

• Develop the Bank’s valuable customer base and establish long term relationship with the customer


• Grow the wealth of the customer through deepening customer relationship and providing differentiated services
  


• Assist customer on the digital investment journey and increase the conversion rate


• Assist customer on the digital wealth advisory goal setting and on-going portfolio update


• Ensure all activities are in compliance with Bank’s guidelines and regulatory requirements
  

What is required and what we’re looking for:

• University degree holder preferably in business related discipline


• Qualified individual to carry out regulated activities (Type 1 and Type 4)


• Minimum 3 years’ experience in retail banking or financial industry


• Knowledge on mutual funds and investment advisory


• Excellent communication and interpersonal skills


• Proficient in both English and Chinese; fluency in Putonghua an advantage


• Proactive and customer-focused


• Highly agile in learning, adapting to ever-changing business environment, and ability to cope with fast dynamic pace
  

WeLab perks:

• Competitive salary


• Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn


• Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team


• Weekly afternoon teas and fully stocked fridge


• Coffee stipend


• Conveniently located office surrounded by diverse and delicious lunch options


• Lively office with gaming consoles and a ping pong table


• Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.


• Employee referral bonuses

WeLab’s Awards & Recognitions 

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong


• CNBC Disruptor 50: the only Hong Kong-based company on the list 


• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  


• The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking 
  
  

We offer competitive salary package to the successful candidate.  If you are interested in joining this exciting team, please submit your resume to us via the button “Apply Now” below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 12 months of receipt.