Workspace Experience and Operations Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

To carry out comprehensive facility, contract and procurement management with a focus on continuous improvement, and in accordance with agreed service levels, and respond to facilities related emergencies. 

• Manage facilities, contracts, and procurement in line with service levels and continuous improvement goals
• Oversee preventive maintenance programs and vendor performance to reduce costs and system failures
• Support energy management, health & safety, fire safety, and business continuity initiatives
• Ensure compliance with regional policies, internal quality systems, and client reporting requirements
• Coordinate office churns, relocations, and contractor management activities.
• Monitor KPIs, client feedback, and service delivery to maintain high customer satisfaction
• Assist in budgeting, cost-saving initiatives, and procurement processes per client guidelines

Required Skills and Experience: 

• Tertiary qualification in Facilities Management, Building Services, or a related technical field
• Minimum 2 years’ hands-on experience in commercial/retail facility operations and maintenance
• Technical knowledge of HVAC (CRAC/MVAC), electrical, fire, security, and IT infrastructure systems
• Proven experience in vendor coordination, contract support, and site-level procurement activities
• Strong communication skills in English and Cantonese/Chinese; proficient in standard office software
• Calm under pressure, proactive, team-oriented, and able to work independently with initiative
• Demonstrated ability to manage budgets, follow procedures, and adapt to dynamic work demands

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.