Technical Support

Company : Awign Expert

Job Type : Contract

Bangalore North, Karnataka

Number of Applicants

:

000+

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Job Description - Technical Support

Job Summary:

We are seeking a dedicated and detail -oriented Technical Support Specialist to join our team. The ideal candidate will be

responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course

uploads, managing webinars, and dealing with data -related tasks.

Location: Domlur, Bangalore

Work hours: 10:00 AM - 7:00 PM IST

Shift: Rotational Shift

Relevant Experience:

Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.Upload and organize training courses on various platforms, ensuring content is accurate and updated.

Key Responsibilities:

â Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.

â Upload and organize training courses on various platforms, ensuring content is accurate and updated.

â Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during

sessions.

â Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.

Required Skills and Qualifications:

â Strong written and verbal communication skills, with an ability to address client concerns clearly and professionally.

â Advanced skills in Microsoft Excel for managing data, performing analysis, and generating reports.

Preferred Attributes:

â Detail -oriented with a strong ability to multitask.

â Experience with LMS platforms and ticketing systems is a plus.

â Ability to work independently and manage multiple priorities effectively.

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