Administrator, Application Support

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What we offer:

Group Summary:

The Application Administrator is responsible for ensuring the effective support and execution of Magna IT (MIT) Solutions' applications, services, and procedures. This includes providing user support for enterprise applications, handling application configuration (2nd level), managing master data and access rights, and overseeing QA/testing processes and ongoing improvements. The role primarily addresses 1st and 2nd level technical incidents, collaborating closely with MIT’s third-level support and infrastructure teams. Additionally, the Application Administrator serves as a regional coordinator, supporting the global lead with regional activities, acting as an escalation point for issues such as finance processes, training, and other coordination tasks. 
 

Major Responsibilities:

• Support & Maintenance: Administer and maintain enterprise applications, including Windows, WEB applications (SharePoint, .NET), storage, and internet-based solutions.
• User Support: Provide 1st and 2nd level troubleshooting, incident resolution, and user training.
• Issue Management: Collaborate with 3rd level support to resolve complex problems and manage ticket queues based on impact.
• Application Development & Testing: Support testing activities, contribute feedback to design and architecture teams, and assist in new application deployments.
• Data & Access Management: Administer master data such as company hierarchy, user access, and contracts.
• Documentation & Backup: Maintain technical documentation and perform backup/restore procedures.
• Continuous Improvement: Identify opportunities to optimize support processes and contribute to project initiatives.

Knowledge and Education

Bachelor's Degree or equivalent in Computer Science or a related field of study from a recognized IT program.

Work Experience

5 years of related professional experience 

Skills and Competencies

• Hands-on experience with .NET applications, IIS, Windows OS, SharePoint, and MSSQL
• Knowledge of web application and database administration (MSSQL)
• Basic programming skills in web application development
• Familiarity with Power BI, Power Apps, SSIS, SSRS, SSAS is a plus
• Strong proficiency in Microsoft Office suite
• Analytical mindset with excellent troubleshooting and problem-solving abilities; familiar with incident management and the application development lifecycle
• Excellent written and verbal communication skills in English, with quick comprehension
• Ability to work independently and collaboratively within a team
• Adaptable, eager to learn new skills, and open to taking on additional responsibilities
• Outstanding customer service and interpersonal skills
• Highly organized, detail-oriented, with strong prioritization skills
• Capable of multitasking, working under pressure, and meeting tight deadlines
• Passionate about technology with a solid technical understanding and innovative mindset
• Proficiency in German, Mandarin, or Spanish is an advantage

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.