Advisor II, Transaction Processing ( Chinese)

Job Title:

Job Description

Essential Functions/Core Responsibilities 

• Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
• Perform tasks that are not always clearly defined yet are part of a regular workflow
• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Prepare complete and accurate work including appropriately notating accounts as required
• Maintain basic knowledge of client products and/or services
• Operate computer to key and/or verify information
• Job requirements may vary by country and will not contravene any local laws

Candidate Profile 

• High school diploma
• Courteous with strong customer service orientation
• Basic computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with proficient attention to detail
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Able to rotate shifts, as needed

Career Framework Role 

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES  

• Minimum of two years of college education. No prior call center experience is required

• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA  

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently 

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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