After Sales Support Engineer (Mechanical Engineering)_SHAY

Company : Hunarstreet Technologies Pvt.

Job Type : Full Time

Mumbai, India

Job Description - After Sales Support Engineer (Mechanical Engineering)_SHAY

Job Description:

Role Summary: We are seeking a highly skilled After Sales Support Engineer with a background in Mechanical Engineering and at least 2 years of relevant experience. The successful candidate will be responsible for providing technical support, maintenance, and troubleshooting for our liquid packaging machines post-sales, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

• Technical Support & Troubleshooting: Provide on-site and remote technical support to clients, addressing issues related to the installation, operation, and maintenance of liquid packaging machines.

• FAT

• Customer Training: Train clients on the operation, maintenance, and safety protocols of the machines, enhancing their understanding and maximizing equipment efficiency.

• Customer Relationship Management: Maintain strong relationships with clients, providing ongoing support and guidance to ensure long-term satisfaction and loyalty.

• Documentation & Reporting: Prepare detailed service reports, document issues and resolutions, and maintain accurate records of maintenance activities.

• Feedback & Improvement: Collect customer feedback and relay it to the product development team to drive continuous improvement in machine design and functionality.

Qualifications:

• Bachelor’s degree in Mechanical Engineering or a related field.

• Minimum of 2 years of experience in after-sales support, maintenance, or a similar role within the packaging or manufacturing industry.

• Strong technical knowledge of mechanical systems, particularly in the context of packaging machinery.

• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

• Proficiency in using diagnostic tools and software related to mechanical systems.

• Strong communication and interpersonal skills, with the ability to interact effectively with customers.

• Need to travel as required to client sites

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About the Company

Hunarstreet Technologies Pvt.

Hunarstreet Technologies is focussed on making recruitment a reliable, fast, and transparent process. We are focussed on the myriad job opportunities in the Indian start-ups and understand these requirements in all its colours and designs. We are able to achieve a success rate of 87% in relevancy of...

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After Sales Support Engineer (Mechanical Engineering)_SHAY

Job Description - After Sales Support Engineer (Mechanical Engineering)_SHAY

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