AI Agent Operations Engineer

AI Agent Operations Engineer
Location: Pune(572)
Experience: 8–11 Years
Notice Period: Immediate–45 Days
Work Type: Client-facing production operations
Interview: 2 Technical Rounds + Client Round + HR
Preference: Local Pune candidates preferred

Role Overview

We are looking for an AI Agent Operations Engineer to lead production incident response, proactive monitoring, service reliability, and operational governance for AI-agent systems.

The role requires strong expertise in incident management, observability, SLOs, runbook operations, AI-agent failure analysis, and stakeholder communication.

Key Responsibilities

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  Act as Incident Commander during production incidents; lead bridges, escalations, communication, and resolution.

  
  


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  Conduct daily proactive trend reviews to identify degradation before alerts are triggered.

  
  


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  Coordinate rollback decisions for degraded releases and activate fallback processes when required.

  
  


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  Tune monitoring safeguards and alert thresholds to improve alert precision and reduce noise.

  
  


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  Lead post-incident reviews, track corrective actions, and maintain runbooks.

  
  


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  Analyze logs, traces, and monitoring data to identify production issues and trends.

  
  


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  Maintain shift-handover standards and mentor team members when required.

  
  


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  Communicate technical risks, incidents, and solutions clearly to non-technical stakeholders.

  
  

Must-Have Skills

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  Bachelor's/Master's degree in Computer Science or related field

  
  


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  relevant 6+ years in production operations

  
  


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  Experience in customer-facing production environments

  
  


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  Strong monitoring, observability, log & trace analysis

  
  


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  Hands-on incident management, SLOs & runbook operations

  
  


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  Understanding of AI-agent failure modes and routing

  
  


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  Strong analytical and pragmatic approach

  
  


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  Excellent communication & stakeholder management

  
  


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  Minimum 2 years' stability per organization

  
  


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  AI/ML Operations exposure

  
  


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  Scripting/automation for operations

  
  


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  LLM / AI-agent tooling

  
  


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  Management-level presentations

  
  

✈️ Important Candidate Information

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  Candidate will be required to travel to Singapore within 30–45 days of onboarding, subject to paperwork completion.

  
  


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  Additional SGD 3,500/month will be provided for accommodation and other expenses.

  
  


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  Strong communication skills are mandatory due to the client-facing nature of the role.

  
  


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  Immediate to 45 days' notice period preferred.