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AM - Quality - /Telecome Process

icon building Company : Tata Business Support Services
icon briefcase Job Type : Full Time
icon geo-alt Pune, India

Job Description - AM - Quality - /Telecome Process



  • Monitors the Process Improvement Activities

  • Should have experience working in Domestic Telecom Background.

  • Review and update Process Documents, templates and records

  • Generate, maintain and publish reports in an Accurate and Timely Manner

  • Ensure Adherence To  Quality SLA's

  • Review Calibration Results And Ensure Reduction Of Variation

  • Ensure that there is an improvement in the associates performance

  • Works with Cross-Functional Teams to ensure that both internal and external customer needs are met

  • Conducts team reviews, prepares and presents reports of the process to the Operations Manager

  • Mentor and coach QAs on Quality Tools, Feedback Approach.

  • Responsible for the Quality Induction Process

  • Training Need Identification of the Process and Mentoring Quality Team members

  • Team Handling of 30-40 QA/QTLs/Trainers/.

  • Should be able to identify & excute Process Improvement Project


 


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