AMC Service Marketing Executive

Department: Service & Business Development
Location: Kolkata
Experience Required: 2–4 Years (in AMC / IT Service / Infrastructure
Solutions Marketing)

Job
Summary:

We are looking for a proactive and
customer -focused AMC Service Marketing Executive to promote and manage Annual
Maintenance Contract (AMC) services for IT Infrastructure Solutions. The
role involves developing new AMC business opportunities, renewing existing
contracts, and ensuring customer satisfaction through effective communication
and service coordination.

Key
Responsibilities:

• Identify potential clients for AMC
  services across corporate, government, and enterprise sectors.
  
• Promote AMC offerings covering servers,
  storage, networking, desktops, laptops, and other IT infrastructure
  components.
  
• Prepare AMC proposals, quotations, and
  renewal offers in coordination with the technical team.
  
• Manage and renew existing AMC contracts
  before expiry; ensure continuous client engagement.
  
• Collaborate with service delivery teams
  to ensure quality and timely support for AMC clients.
  
• Maintain and update AMC database, renewal
  trackers, and customer contact records.
  
• Analyze customer feedback to improve
  service offerings and enhance client satisfaction.
  
• Participate in marketing campaigns,
  client visits, and presentations to promote AMC services.
  
• Achieve monthly and quarterly AMC revenue
  and renewal targets.
  

Required
Skills & Competencies:

• Strong understanding of IT infrastructure
  components and maintenance services.
  
• Experience in AMC / IT service
  marketing / client relationship management.
  
• Good communication and presentation
  skills.
  
• Proficiency in MS Office (Excel, Word,
  PowerPoint).
  
• Self -motivated with a target -driven
  mindset.
  
• Ability to coordinate between sales,
  service, and accounts teams effectively.
  

Educational
Qualification:

• Graduate in any discipline (preferred:
  BBA, B.Tech, or similar).
  
• MBA in Marketing or equivalent
  qualification (preferred).
  

Compensation:

• As per industry standards and experience.
  
• Performance -based incentives are
  applicable.
  

Reporting
To:

• Service Business Head / Manager – AMC
  Sales