Analyst/Sr. Analyst, Customer Support Voice (Passport)

Responsibilities :  

• Be able to
  have On -Point communication in a proficient
  manner  
  
  
• Relay all
  information needed & as provided  
  
  
• Address
  customers in a professional and respectful
  manner  
  
  
• Take ownership
  of issues in order to follow -up on outstanding requests and
  escalate issues when necessary  
  
  
• Maintain
  up -to -date knowledge on business areas  
  
  
• Maintain broad
  knowledge about company’s products and services  
  
  
• Consistently
  communicating new issues to managers so as a company we can
  establish a solution to the problem  
  
  

Requirements

Required
Skills & Qualifications:  

• Should have
  scored 60% & above throughout academics - B.Com
  Graduate  
  
  
• Customer
  Support Experience in US. Business Environment -
  Banking or Financial Servixes
  preferred.  
  
  
• Good
  Communication Skills (English – USA)  
  
  
• Sensitization
  in American Culture  
  
  
• Open to work
  in Night Shift  
  
  
• Proficiency in
  Typing (35 wpm)  
  
  
• Ability to
  handle distressed Customers  
  
  
• Accountability
  is required from each individual  
  
  

Benefits