Assistant Manger - IT

Designation

Assistant Manager --IT

Department

Information Technology

Location

Shirpur

Reporting to

Director – Shirpur Campus

Key Responsibilities

1. Infrastructure Management

• Oversee implementation, operation, and maintenance of:
  • Data centers, servers, desktops, storage, and virtualization platforms
• Manage campus-wide IT infrastructure including:
  • Wired and wireless networks
  • Telephony systems
  • Operating systems and enterprise software
  • CCTV surveillance and access control systems
• Ensure high availability, scalability, performance, and security of all IT systems across the campus

2. Operations Management

• Lead IT service desk and technical support teams to ensure timely resolution of incidents and service requests
• Monitor system performance, conduct capacity planning, and implement performance optimization
• Define, track, and report IT operational KPIs such as:
  • System uptime
  • Response time
  • Ticket resolution and SLA compliance
• Ensure adherence to IT security, data protection, and privacy standards
• Manage vendor relationships, contracts, and service level agreements (SLAs)

3. Security & Compliance

• Implement and manage cybersecurity controls including:
  • Endpoint security solutions
  • Firewalls, IDS/IPS
  • Data backup, recovery, and protection mechanisms
• Ensure compliance with institutional IT policies, regulatory requirements, and best practices

4. Team & Stakeholder Management

• Collaborate closely with IT operations staff including network engineers, system administrators, and support engineers
• Coordinate with campus leadership, faculty, and administrative departments to ensure seamless IT services
• Liaise with external vendors and service providers for smooth and uninterrupted IT operations.

Educational Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Electronics, or a related field (mandatory)

• Master’s Degree (MBA / M.Tech) – preferred

Professional Certifications

Preferred / Added Advantage

• ITIL

• CCNA / CCNP

• MCSE

• VMware or equivalent infrastructure certifications

Professional Experience

• Minimum 6 years of overall IT experience, including at least 5 years of hands-on experience in IT Infrastructure and Operations Management.

• Proven experience managing:

  • Mission-critical IT systems

  • Data centers

  • Campus-wide IT infrastructure

• Strong hands-on expertise in:

  • Operating systems

  • Networking

  • Servers and virtualization

  • Storage technologies

  • Cybersecurity solutions

Skills and Competencies

• Strong leadership, mentoring, and team management abilities

• Excellent troubleshooting, analytical, and problem-solving skills

• Ability to manage IT budgets, vendor contracts, and large-scale infrastructure projects

• Strong communication, documentation, and stakeholder management skills

• Willingness and ability to be on-call during critical situations in a 24x7 campus environment